Returns & Refunds

30-day return window

You may request a return for an eligible product within 30 days after delivery. This commercial return policy does not reduce any mandatory consumer rights that apply to your order.

How to request a return

1. Contact support@mypethavana.shop and include your order number.
2. Wait for the return instructions. The registered return address is 78 Quai de la Loire, 75019 Paris, France.
3. Send the complete product following those instructions.

Refunds

Eligible refunds are returned to the original payment method after the return is received and checked.